Word of Mouth Public Relations Online

One of my favorite blogs, Church of the Customer Blog, has as its slogan, “All about word of mouth, customer evangelism and citizen marketers.” If p.r. is important to you, check it out.
A July 2006 post, You are your Google results tells how customers have learned to fight back online when they have complaints. You can also think about ways to help your customers compliment your library services online.