Serving Diverse Communities

Whether you need a refresher or new skills in communicating, marketing or serving your diverse community, Infopeople has great courses for you.
Customer Service Skills for Culturally Diverse Communities provides the skills you need to offer excellent customer service to library users from many other cultures.
In Survival Spanish for Library Staff you’ll learn basic skills for communicating with Spanish-speaking patrons.
Survival Spanish II moves to the next step with intermediate level vocabulary and phrases needed to communicate more effectively with Spanish-speaking library users.
Our newest offering, Marketing to Latinos: An Action Plan, reminds you that “According to the Public Policy Institute of California, Latinos are projected to become the largest racial or ethnic group by 2011 and to constitute a majority by 2040.” In the course, you will develop an Action Plan to market library services to a culturally diverse Latino population.