In this Thinking Out Loud podcast, George and Joan take a look at the final report (PDF) from the Metropolitan Library System in Illinois’ LSTA grant project The Customer Focused Library. Among the findings:
- Only one third of the people who come into a library stop at a service desk
- Two thirds of the people who come into a library have no idea what they came in for
George and Joan find much to discuss about these and other findings of the report. Listen and learn!
