George & Joan, Thinking Out Loud: Best Practices for the Customer Focused Library

In this Thinking Out Loud podcast, George and Joan take a look at the final report (PDF) from the Metropolitan Library System in Illinois’ LSTA grant project The Customer Focused Library. Among the findings:

  • Only one third of the people who come into a library stop at a service desk
  • Two thirds of the people who come into a library have no idea what they came in for

George and Joan find much to discuss about these and other findings of the report. Listen and learn!

Categories: George and Joan Podcasts, Infopeople Podcasts, Keeping Up

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