In my last blog post, I asked the question “What would happen if your organizational culture was one of “yes”? I imagined that some people reading the post thought something like “She’s crazy! If we say “yes” to anything more, we’ll explode.” Indeed, libraries already do so many things for so many people that adding more, probably won’t work. I’d like to clarify what I mean by creating a culture of “yes.”
When answering a yes or no question such as, “Would you like to go to the beach?” a “yes” answer expresses affirmation. People like to hear “yes.” It feels better (a clue as to the value of “yes” in bringing people together).
When talking about creating an organizational culture of “yes”, it’s important to understand that “yes” does not necessarily mean agreement. It means “I hear you and accept your offer and will look for the possibilities” as opposed to “here are all the reasons your crazy, misguided idea won’t work.”
A culture of “yes” is one where people are committed to listening for possibilities, to putting their internal critic on hold, and to appreciating all contributions.
In a culture of “yes”, people feel safe to suggest, to give feedback and to experiment because they know people will listen for what’s good and useful.
In a culture of “yes”, people will learn that it’s safe to ask for clarification when they don’t understand. They will learn that “mistakes” should be mined for information instead of being grounds for punishment.
Once you build this kind of trust in your organization, all staff will feel empowered to help find solutions and create new services. So, consider starting to create a culture of “yes” in your organization because with everything the libraries are trying to provide these days, we need all the yessing we can get!