Are you seeking solutions? If you look at Infopeople’s planned training calendar for 2016/2017, you will see a number of learning opportunities for those seeking to address important challenges in their libraries and communities.
Make a plan for learning! We encourage you to review the options and to make a plan for learning. Which 4-week courses or 1-hour webinars address the topics that are a priority for you? Consider divvying up topics among staff members and then sharing what you learn with one another. To be alerted when registration opens for these options, subscribe to the IFPTraining email list.
November 2016: Active Shooter Policies for Libraries
In this one-hour webinar, participants will learn what an active shooter situation is and how to respond (run, hide, fight). Active shooter policies will be covered, including emergency/disaster, communication, and evacuation plans. Best practices for training library staff will also be included.
Instructor: Mary Soucie is the State Librarian of North Dakota. The North Dakota State Library was one of the first state agencies in North Dakota to write active shooter procedures, with assistance from the ND Highway Patrol.
January 2017: Social Services in the Library
In this one-hour webinar, participants will hear from Elissa Hardy, a social worker working in the Denver Public Library. Denver City Librarian Michelle Jeske said the position is focused on the following outcomes, “To connect people who are at risk with services they need, remove barriers, and we want to do that while making the library a safer, more comfortable place for everyone.”
Instructor: Elissa Hardy, a social worker, is the community resource specialist at the Denver Public Library. In this role, she is making an impact in a way that’s helping many library patrons and also her coworkers.
February 2017: Libraries Services for Patrons Experiencing Homelessness
In this four-week course, participants will learn to provide meaningful library services to library patrons experiencing homelessness. Are you concerned about how to balance the needs of all your library users? Do you find yourself questioning the rules and policies of your library related to those experiencing homelessness but aren’t sure how to create good alternatives? Using real life examples, this course will provide you with the tools you need to navigate the world of services to people experiencing homelessness, helping you figure out your library’s place in that world.
Instructor: As a librarian, Julie Ann Winkelstein worked in a range of positions, from jails and prison librarian to Family Literacy coordinator to children’s and young adult librarian. In 2012 she received her PhD in Communication and Information from the University of Tennessee, Knoxville, where her research topic was homeless lesbian, gay, bisexual, transgender and questioning (LGBTQ) and public libraries. Since 2008 she has taught online and face-to-face undergraduate and graduate courses in children’s and young adult literature, as well as courses in race and gender.
April 2017: Serving People with Mental Illness at Your Library
In this four-week course, the instructor will share a practical, compassionate and understanding approach to the delivery of library services to patrons who have a mental illness. Gain the information and tools needed to better understand mental illnesses. Look at examples of the challenges faced by libraries and their patrons, and learn from the exemplary approach some libraries are taking as they seek to meet the challenges.
Instructor: Josh Berk is the Executive Director of the Bethlehem (PA) Area Public Library. He is actively involved in mental health training in public libraries. He is also the author of four books for children and young adults.
May 2017: Customer Service Challenges
In this four-week course, participants will develop an understanding of and skills to deal with a range of difficult behaviors from merely annoying to potentially harmful. Prevention and proactive approaches will be shared. Library policies and procedures will be covered. Special issues related to safety in small or minimally-staffed libraries will be included.
Instructor: Mary Ross has over 25 years of experience working in public libraries as a children’s and adult services librarian and as a branch manager. She managed the staff training and development program at the Seattle Public Library for eight years. While working at Seattle Public Library she implemented a training program for all staff on dealing with difficult patron behavior. She has helped hundreds of library staff members learn how to safely manage difficult and disruptive patron behavior.
June 2017: Re-Defining Safe at Work
In this four-week course, participants will explore how libraries can develop safe and respectful service environments and workplace cultures. Policies and procedures, job descriptions and performance expectations, behavior and discipline rules, and safety guidelines will be covered. Participants will be encouraged to look at the current conditions in their library – including signage, bathrooms, and parking lots – to assess and make plans for improvement. Everyone, from administrators to staff to customers, can contribute to creating a safe and respectful environment.
Instructor: Catherine Hakala-Ausperk is a 31-year Ohio public library veteran, with experience in everything from direct customer service to management and administration. She is the author of several books including Be a Great Boss, Build a Great Team, and Renew Yourself! A Six-Step Plan for More Meaningful Work.